Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Zenara pro. We want you to be completely satisfied with your purchase. If you encounter any issues with our service, we offer a refund under the following terms:

1. Refund Eligibility
   You may request a refund if the service you purchased is not functioning as expected. This applies only if:

The service fails to operate or is unavailable within the first 7 days after purchase.
The issue is not caused by user error, internet connectivity, or other external factors.

2. Refund Period
   Refund requests must be made within 7 days from the date of purchase. After this period, we will not be able to process any refund requests.
3. How to Request a Refund
   To request a refund, please contact us at [Your email address] with the following information:

Your order number.
A description of the issue you are experiencing.
Any supporting documentation or screenshots that show the service is not functioning.

4. Refund Process
   Once we receive your refund request, we will investigate the issue and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.
5. Non-refundable Situations
   Refunds are not applicable in the following cases:

If the service is functioning properly, but issues are related to user error or external factors.
If the request is made after 7 days of purchase.

6. Contact Us
   If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at: [Your email address].