At Zenara pro, customer satisfaction is at the heart of our service. While we are confident in the quality and reliability of our digital products, we understand that issues may arise. That’s why we offer a clear and fair refund policy to ensure your peace of mind.

7-Day Satisfaction Guarantee

We offer a 100% money-back guarantee for all new subscriptions within 7 calendar days of activation, under the following conditions:

• The service was not working as expected due to technical issues on our side.
• You have contacted our support team and allowed us the opportunity to troubleshoot and resolve the issue.
• The usage of the service was reasonable during the trial period and does not show signs of abuse.

Eligibility Criteria for Refund

To be eligible for a refund:

• Your request must be submitted within 7 days of activation.
• You must provide a valid reason and any necessary details (e.g. screenshots, device info) to help us investigate the issue.
• Your account must be in good standing and free from policy violations or fraudulent activity.

Please note, refunds will not be issued for the following:

• Issues caused by incompatible or unsupported devices.
• Poor or unstable internet connection.
• Failure to follow the setup instructions provided.

How to Request a Refund

To initiate a refund request, please contact our customer support team via email or live chat. Include your order number, a clear explanation of the issue, and any relevant information. All refund requests are carefully reviewed by our billing team and processed within 2 to 3 business days if approved.